Frequently asked questions

How long will it take for my parcel to arrive?


Once order is place, we will aim to dispatch within the next business day. It is likely to be over night for the majority of the North Island, 2-3 days for the rest of the country and upto 5 days for lower South Island.




Is there a physical store i can visit?


Unfortunately we are an online based retailer. if you have any specific product questions please do let us know and we will get back to you ASAP.




Can i pick up?


Pick up is available by special arrangement. We are based in Riverhead Auckland, if you would like to pick up, please contact us at: info@pokadot.co.nz.





FAQ